COVID-19 information for international students

26 March 2020

For all official information about Coronavirus (COVID-19) from the NSW Government please visit https://preview.nsw.gov.au/covid-19.

COVID-19 presents a dynamic and rapidly evolving situation, and our thoughts are with all those who have been impacted. The NSW Government, through Study NSW, will continue to work with the Australian Government and all our education stakeholders to ensure students have access to the latest information and receive the necessary support they require at this challenging time.

Study NSW acknowledges this is challenging time for many of our students and our community.

Health

The Australian Government Department of Health website details the latest health advice and information for COVID-19.

NSW Health has also compiled resources suitable for education providers to share with their students and staff including fact sheets, frequently asked questions, health advice and digital resources. These are also available in-language.

These resources can also be viewed and shared on social media from the NSW Health Facebook and NSW Health Twitter.

As an international student, your Overseas Student Health Cover (OSHC) can be used to attend the doctor for any health reason.

If you use your OSHC for a coronavirus assessment, NSW Health will not charge you any out-of-pocket expenses (costs not covered by your OSHC).

If you do not have health insurance, you can still see a doctor for a coronavirus assessment free-of-charge.


Education

We recommend international students regularly check your education provider's website, or contact them directly, for information on how this situation may impact your studies.

The Australian  Government Department of Education, Skills and Employment has prepared a series of factsheets for international students and education providers.

International students (in Australia) can contact the international student hotline on 1300 981 621 (8am to 8pm AEDST Monday to Friday).

International students outside of Australia should use the email address international.students@dese.gov.au with questions or concerns.

Click here to see a list of COVID-19 information pages for universities, TAFEs and schools.

Australian Government advice for international students can be found on the Study in Australia website.

The Study NSW funded International Student Legal Service NSW is committed to supporting international students in NSW who are directly or indirectly affected by these events. This includes students who need advice about enrolment, deferral of studies, and health and wellbeing.


Travel and student visas

The Australian Government's Department of Home Affairs website provides important information about travel restrictions and visas for international students.


Notice to all international students travelling to Australia

  • The Australian Government announced on March 19 2020 a travel ban for all non-residents and non-citizens of Australia effective as of 9pm AEDT March 20 2020.
  • This requirement is applicable to all international travellers until further notice.
  • For further information on travel restrictions, please read below and visit the Department of Home Affairs website.

Accommodation

If you have any concerns about your accommodation, please contact your accommodation provider or the Study NSW funded International Student Legal Service NSW at Redfern Legal Centre.

To make an appointment, call (02) 9698 7645 or make an enquiry online using the free check-in app. Free legal advice is by appointment, usually on a Tuesday evening or a Wednesday evening, either in person, by phone or using video-link up.


Mental health and wellbeing

Emotional responses to the outbreak of COVID-19 can include stress and anxiety. It is important that you stay in contact with family and friends via telephone, email or social media during this time.

If you have been required to isolate at home, the Australian Government has developed a helpful factsheet containing information and suggestions to help you during this time.

Mental health support is available to international students who are impacted by the coronavirus and its effect on families, study plans and travel.

International students in Australia can access support through Lifeline Australia (13 11 14), Youth Beyond Blue (1300 224 636), eheadspace (1800 650 890) and Kids Helpline (1800 55 1800), for those under 25 years of age.

Our International Student Legal Service NSW has published advice for international students affected by the travel ban and offers free legal support.

The Study NSW funded Guide to Best Practice in International Student Mental Health produced by English Australia provides useful resources and advice for students and providers.


Connect with Study in Australia

Study Australia partners including Study NSW are here to support our international student community.

Visit the Australian Government's Study in Australia website and follow these social media channels to stay connected and receive the latest information.